Terms of Service
1. Introduction
Welcome to My Stainless Knife This website is wholly owned and managed by MyHomeEssentials Ltd [ company registration number 12568386 ] (hereafter referred to as My Stainless Knife).
Registered office address
128 City Road, London, United Kingdom, EC1V 2NX
We provide you with access to the mystainlessknife.co.uk website and sell our products to you subject to the terms and conditions set out on this page.
Nothing contained in these terms and conditions will affect your legal rights as a customer. By buying our products, you can be assured that your rights are protected by law at all times.
2. Communications
Under no circumstances will we share or transmit your personal data to a third party. We will track how a user navigates through our site. This information is used to refine the content of our site; at no time during this period do we know who you are unless you make a purchase.
If you order from us, you will automatically be added to our newsletter service, informing you of discounts and any special offers such as product launches. This newsletter will contain an automatic unsubscribe option. If you do not wish to be added, please let us know by e-mail.
If you provide us with your postal address online, you may receive periodic mailings of information on new products or upcoming events. If you do not wish to receive such mailings, please let us know by e-mail.
3. Purchase and delivery
Once you place an order to purchase a mystainlessknife.co.uk product, we will send you an e-mail confirmation of receipt of your order and containing all the details of your order. This e-mail will also confirm the cost of the delivery method you have chosen, which will be added to the purchase price. You can find out more about the delivery methods on our shipping policy page.
Your order represents an offer to purchase a product, which we accept when we ship that product to you and which is confirmed by an e-mail we send to you confirming that we have dispatched the goods. Such acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Products from the same order whose dispatch has not been confirmed in a Dispatch Confirmation E-mail do not form part of this contract. You can view the orders you have placed and their current status at any time.
4. Refunds
We refund purchases within 30 days from the date of the original order.
5. Content
The content found on or via this website is owned by mystainlessknife.co.uk or is used with authorization. You can not distribute, modify, transmit, re-use, download, upload, redistribute, copy or use such content, in whole or in part, for private use, business functions, or gain, without prior written permission.
6. Your conduct
This website must not be used in any way that results or is susceptible to cause the interruption, deterioration, or alteration of the website or access to it in any way for any reason. Whatsoever. You must not use the website for any of the following reasons:
Fraudulent purposes, or in connection with a criminal offence or other illegal activity
To send, use or re-use any material that is unlawful, offensive, abusive, indecent, defamatory, obscene or threatening; or in violation of copyright, trademark, trust, privacy, or any other right; or that is otherwise harmful to third parties; or objectionable; or that consists of or contains software viruses, political campaigns, commercial solicitations, chain letters, mass mailings or any "spam" that may cause unnecessary annoyance, inconvenience or anxiety.
7. Pricing, availability, and payment
Our prices are set in such a way that we can offer the customer an excellent price-quality ratio, a wide choice, and the assurance that we will always be there to provide customer service. Prices may be changed from time to time as a result of promotional offers.
Information on the availability of the products we sell is included on the website, including on each product information page. Beyond what we say on that page or the website, we cannot be more specific about availability. Please note that shipping estimates are just that. They are not guaranteed shipping times and should not be relied upon as such.
Visa, Mastercard, American Express, debit cards, and PayPal are all accepted at mystainlessknife.co.uk All credit and debit card information remains encrypted and protected.
8. Complaints
In case you are not satisfied and wish to complain, please let us know by the contact method of your choice, and we guarantee to reply within 24 hours.
9. Governing Law and Jurisdiction
Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You and we agree to submit to the jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions.
10.Alteration of the service or modification of the conditions
we reserve the right to amend or modify our website, policies, and these terms and conditions at any time. You will be subject to the terms and conditions in force at the time you use the website or order goods from us unless a change to these policies or conditions is required by law or governmental authority (in which case it will apply to orders you have previously placed).
11. Events beyond our reasonable control
We will not be liable for any delay or failure to perform our obligations under these terms and conditions if the delay or failure results from a cause beyond our reasonable control. This condition does not affect your statutory rights.
12. Derogation
If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you violate these terms.
13. Acknowledgement
BY USING THE SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE that you have READ THE TERMS OF SERVICE and that you are in compliance with them.
14. Contact us
Please send your reactions, comments, requests for technical assistance by e-mail: support@mystainlessknife.co.uk