Refund Policy

CANCELLATIONS:

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us as soon as possible. We accept 24h notice to cancel an order or update any changes such as quantity, colour, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@mystainlessknife.co.uk. Once the packaging and shipping process has started, it can no longer be cancelled.

RETURNS:

My Stainless Knife has a 30-day return policy. After receiving your product if you are unsatisfied within the 30-day window, please contact our 24-hour support staff at support@mystainlessknife.co.uk to receive the return address. Please do not send your purchase back to the manufacturer.

  • To be eligible for a return, your item must be in the same condition that you received it.
  • We will be responsible for paying/refunding your shipping costs for returning your item to us.
  • If you are shipping an item over 75GBP you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to let you know of the approval or rejection of your refund.
  • My Stainless Knife will issue the refund as soon as the product(s) has been received. A credit will be applied to your credit card or original method of payment. Please allow 2-7 business days for processing before the refund appears. 

Damaged Products:

If a product is damaged due to our error or you are unhappy with the product please contact our 24-hour support team at support@mystainlessknife.co.uk

Sale items (if applicable):

  • Unfortunately, only regular priced items may be refunded. Sale items will not receive a refund.

Exchanges (If Applicable):

  • We will only exchange items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at support@mystainlessknife.co.uk and you will be given the return address to send your product to. 
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.